The Anatomy of a Sticky Customer Experience
In the digital world, options are endless — and attention is usually fleeting. Learn how savvy businesses get people to choose them over and over.
Did you know that the average American spends more than 11 hours a day with an electronic gadget?
With the rapid proliferation of content, channels, and devices, marketing is no longer about catching someone’s eye a few times. It’s about earning people’s time — day in and day out.
A few things you’ll learn from this eBook:
– What modern consumers expect from businesses
– The role of content, community, and data in CX
– How leading businesses use CX to earn loyalty