Is your approach to customer loyalty out of date? Watch our 30-minute webinar to find out
Hear Zeta’s VP, Strategy & Analytics, Jill Brittlebank and Senior Planner, Marta Sloma as they explain how to nurture, develop, and maintain loyal customers in the modern digital marketplace.
They focused on how to implement the four integral pillars of customer loyalty:
1. Identifying and removing any disconnects in the customer experience
2. Recognizing and acknowledging the customer
3. Personalizing their experience
4. Differentiating your value proposition
By watching this webinar you’ll get a greater understanding of how to build explicit loyalty across your business activities – and how to prevent attrition, customer loss, and drop-out in the purchasing journey.